Change of Mind Returns Policy
There are many reasons customer cancel orders - If they change their mind about an order, their circumstances change or they find it cheaper elsewhere. We understand this and we are happy to do so, but once an order is placed it is usually immediately processed and even though shipping might be "free" we are paying for that, as well the time and materials used for packing your goods as well as processing fees paid to various institutions for the payment method used. With a laybuy, there is the time used setting up your payment plan, picking your stock and managing your account.
Change of Minds Returns Policy
We may accept change of mind returns on Pop! Vinyls (sometimes advertised with a chance for a chase version) at its sole discretion and may apply a 30% restocking fee, to be deducted from any credit issued. The shipping for the return will also be at the cost of the buyer, and the original shipping cost will be deducted from the store credit. Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit in the form of a gift card which can be used to purchase a replacement item. Gift cards expire 3 years after the date of issue, so make sure you use this to purchase something awesome right away!
Please note that if your purchase was made using Zip or AfterPay we cannot issue a gift card and your credit will be "virtual" and recorded on your account and via messages or emails.
Laybuy Change of Minds Cancellation Policy
Laybuy cancellation fees are 10% or $50, whichever is greater. This applies whether you are cancelling a single item, or the entire order.